Thank you for shopping with SuperItem.shop. We value our customers and aim to provide a smooth and satisfying shopping experience. Please read our Refund and Returns Policy carefully before making a purchase from our website.

At SuperItem.shop, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or refund according to the terms mentioned below.

Return Eligibility

Products may be eligible for return if they are received in damaged condition, defective, incorrect, or significantly different from the description shown on our website.

To qualify for a return, the customer must contact us within 7 days of receiving the product. The item must be unused, in its original packaging, and in the same condition as received.

Products that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for return or refund.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or business reasons. These may include:

Personal care products

Used or damaged items caused by customer handling

Items without original packaging

Products purchased during special sale or clearance offers

Customized or personalized products

Refund Process

Once your returned product is received and inspected by our team, we will notify you regarding the approval or rejection of your refund request.

If approved, the refund will be processed to the original payment method within 5–10 business days. In some cases, processing time may vary depending on your bank or payment provider.

For Cash on Delivery (COD) orders, customers may be required to provide bank account details or another refund method approved by our support team.

Replacement Policy

If you receive a damaged, defective, or incorrect product, we may offer a replacement instead of a refund, depending on product availability.

Replacement requests must be made within 7 days of delivery along with clear photos or videos of the issue.

Cancellation Policy

Orders may only be cancelled before they are shipped. Once the order has been dispatched, cancellation requests may not be accepted.

If a prepaid order is cancelled successfully before shipping, the refund will be processed to the original payment method.

Shipping Charges

Shipping charges, if any, are generally non-refundable unless the return is due to our mistake, damaged product, or wrong item delivered.

Customers may be responsible for return shipping costs in certain situations.

Return Approval

SuperItem.shop reserves the right to refuse returns or refunds if the request does not meet our policy conditions or if fraudulent activity is suspected.

We may request proof such as images, videos, or additional information before approving any return, replacement, or refund request.

Contact Us

If you have any questions regarding returns, refunds, or cancellations, please contact our customer support team:

Website: m.astrobhakti.shop

Email: support@m.astrobhakti.shop

Customer Support: +91 9144661165

Address:
55/1 begum vihar, near – bhero mandir, North West Delhi, Delhi, India, 110086

By purchasing from SuperItem.shop, you agree to this Refund and Returns Policy and our website terms and conditions.